Troubleshooting and FAQs for Activate.UHC.com

Q: What should I do if I forget my username or password?

• Click on “Forgot Username” or “Forgot Password” on the login page.
• For username: Enter your registered email or Member ID to retrieve it.
• For password: Enter your username and email, then follow the link sent to your inbox to reset.
• Always create a strong password with letters, numbers, and symbols.

Q: My Member ID isn’t being accepted. What’s wrong?

• Double-check the digits on your UnitedHealthcare ID card.
• Make sure you’re entering the number exactly as shown (no spaces or special characters).
• If your card is brand new, activation may take a short time before the ID is recognized.
• If the issue continues, contact UnitedHealthcare support for verification.

Q: Which browsers work best with Activate.UHC.com?

• Supported browsers: Google Chrome, Microsoft Edge, Safari (latest versions).
• If the site doesn’t load properly:
  • Clear cache and cookies.
  • Disable pop-up blockers temporarily.
  • Try another device (desktop, tablet, or smartphone).
  • Ensure your internet connection is stable.

Q: Who should I contact if I still can’t log in?

• Visit the Help & Support section on Activate.UHC.com.
• Call the customer service number printed on your UnitedHealthcare ID card.
• Use secure messaging within the portal (once logged in) for direct assistance.

Support can help with:

• Member ID verification
• Login or activation errors
• Password recovery
• Technical troubleshooting

How can I avoid login problems in the future?

• Keep your Member ID card handy when activating or logging in.
• Make sure your email address is updated for verification and password resets.
• Enable notifications to stay informed about account activity.
• Use a strong, unique password and update it regularly.
• Bookmark Activate.UHC.com for quick access.